SADAD will always endeavor to provide you with the highest levels of customer service. However, if you are of the opinion that we have fallen short of this, please contact the SADAD staff who will be happy to assist. If after this you feel that your complaint has not been handled to your satisfaction, there are four methods of registering a formal written complaint to SADAD which will be handled by a senior and independent member of the management team.

These methods are (1) Written letter, (2) Email, (3) Website or (4) Call Center

1. Written Letter

The Complaints officer
SADAD Electronic Payment System BSC Closed
P.O. Box 26991
Kingdom of Bahrain

2. Email

cs@sadadgateway.com

3. Website

www.sadadgateway.com

4. Call Center

Call us on our 24 Hour Call Center on +968 2271 1700 , email: cs@sadadgateway.com
We will endeavor to acknowledge your correspondence within 5 working days and after investigation, provide you with a formal response within 4 weeks.

5. Visit SADAD office

Office 108, Business Centre, Road 3341, Al Khuwair, Muscat , Sultanate of Oman , PO BOX 752 , P.C 122
Click here to get our location